Everything Closa does

Calls in

• Recordings. Audio (MP3, M4A, WAV, WebM) or video (MP4, MOV, WebM) up to 1 GB and 3 hours. Closa transcribes it with timestamps. Speaker names aren't detected in recordings.
• Transcripts. VTT, SRT, TXT or DOCX exported from Zoom, Google Meet, Microsoft Teams, Otter and most meeting tools, or pasted text. Speaker names and timestamps are kept.
• Consent first. Every recording upload asks you to confirm the people on the call agreed where the law requires it. Closa never joins calls: no bot, no calendar access.

Evidence, not guesses

Every item Closa keeps quotes the transcript word for word. The quote is checked against the transcript before it's saved; anything that can't be found is dropped, and the call says how many were.

• Objections and risks. With a severity and a topic (price, integration, security, timing, authority, competition, need).
• Competitors. Every other vendor, tool or approach the buyer named.
• Stakeholders and authority. Who's involved, their role as said on the call, who signs and any approval limits.
• Budget and timeline signals. Money and dates, in the buyer's words.
• Commitments and next actions. What each side promised, and the next step you agreed.
• Timestamps everywhere. Click any item to jump to that moment in the transcript, or play the recording while it's kept.

Deals and reviews

• Deals group calls. Several calls with one prospect, reviewed together. Deals are ranked by risk, with the reasons shown.
• Deal timelines. How each risk and objection changes from call to call: raised, raised again, or settled, with the quote that settled it.
• Deal review. Status, open risks, next steps labeled as suggestions with the evidence behind each, and a follow-up email draft.
• You decide. Edit any label, reject any item, add one from a quote, reword or drop suggestions, regenerate, and accept the review with the next steps you'll take.
• Nothing is sent for you. The email is a draft you copy into your own email client. Closa never emails a prospect.
• Export. Any call or review as Markdown; the whole workspace as JSON.

Team and CRM

• Team view. Open deals by risk, objections across deals by topic month by month, and competitors by how many deals they came up in.
• Coaching notes. Pin a note to a quote for the rep who made the call.
• HubSpot. Link a deal, then push an accepted review as a note and the next steps you choose as tasks, only after you confirm. Closa never changes deal fields or stages.
• Roles. Owner, manager, rep and viewer. Only the owner handles billing.

Without AI keys

• Still useful, clearly labeled. If AI analysis is unavailable, calls are read by keyword rules: every item is still a real quote with its timestamp, labeled as found by rules. The sample call always shows its precomputed review.